IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Amazon Web Services
Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Customer Analysis, Network Troubleshooting, Technical Consulting, Amazon S3, Cloud Computing, Technical Support, AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Requirements Analysis, Root Cause Analysis, Scenario Testing, System Support, Virtual Networking, Customer Support, Cloud Storage, Serverless Computing, System Monitoring, Data Security
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Object Oriented Programming (OOP), Python Programming, Computer Programming, Programming Principles, Computational Thinking, Scripting Languages, Scripting, Problem Management, Data Structures, Debugging
Beginner · Course · 1 - 3 Months

Skills you'll gain: Service Level Agreement, Data Governance, Incident Management, Problem Management, Database Management Systems, Asset Management, Disaster Recovery, Business Continuity Planning, Business Continuity, Security Controls, Information Systems, IT Infrastructure, Auditing, Patch Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Sales Process, Active Listening, Prospecting and Qualification, Business Communication, Sales, Inside Sales, Customer Analysis, Technical Sales, Outside Sales, Interviewing Skills
Beginner · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Electronic Medical Record, Clinical Informatics, Health Technology, Health Information Management, Decision Support Systems, Technical Support, End User Training and Support, Patient Registration, Databases, Change Control, Interoperability, Authentications
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Jira (Software), Issue Tracking, Problem Management, Dependency Analysis, Technical Documentation, Technical Support, Technical Communication, Quality Assurance, Workflow Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Local Area Networks, Dynamic Host Configuration Protocol (DHCP), System Configuration, Linux, Network Routers, Information Systems Security, Performance Tuning, Mac OS, Information Technology, Email Security, System Support, Android (Operating System), Data Maintenance, Network Security, File Systems, Multi-Factor Authentication, Scripting, Virtualization and Virtual Machines, Apple iOS, Hardware Troubleshooting
Beginner · Specialization · 3 - 6 Months
Skills you'll gain: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Management, Technical Support and Services, Operational Efficiency, Incident Management, Event Monitoring, Change Management, Performance Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: File Management, OS Process Management, Linux, Linux Servers, Data Security, Linux Commands, Information Systems Security, System Monitoring, Data Storage Technologies, Network Security, Vulnerability Scanning, Data Storage, Encryption, Network Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Peripheral Devices, Computer Hardware, System Configuration, Virtualization and Virtual Machines, Operating System Administration, Computer Systems, Virtual Machines, Operating Systems, Hardware Architecture, Hardware Troubleshooting, Linux, Software Installation, Technical Support, Mac OS, Computer Architecture, File Systems, Network Infrastructure, Data Storage, User Accounts, Disaster Recovery
Beginner · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, Product Support, Responsible AI, AI Workflows, Customer experience improvement, Artificial Intelligence, Data Ethics, Customer Insights, Automation, Natural Language Processing, Ethical Standards And Conduct
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Lightweight Directory Access Protocols, Git (Version Control System), Authentications, Collaborative Software, Linux Servers, Linux Administration, Version Control, Authorization (Computing), Open Source Technology
Intermediate · Course · 1 - 4 Weeks