Process improvement courses can help you learn techniques like Lean, Six Sigma, and root cause analysis, along with process mapping and performance metrics. You can build skills in identifying inefficiencies, implementing change, and fostering a culture of continuous improvement. Many courses introduce tools such as flowcharts, value stream mapping, and statistical software, which support the application of these skills in practical work, enabling you to streamline operations and enhance productivity.

Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Digital Transformation, Lifelong Learning
Beginner · Professional Certificate · 3 - 6 Months

University of London
Skills you'll gain: Management Training And Development, Change Management, Verbal Communication Skills, Team Building, Team Management, Industrial and Organizational Psychology, Leadership, Communication, Interpersonal Communications, Business Leadership, Business Management, Employee Engagement, Stakeholder Management
Mixed · Course · 1 - 4 Weeks

University of Pennsylvania
Skills you'll gain: Health Insurance Portability And Accountability Act (HIPAA) Compliance, General Data Protection Regulation (GDPR), Medical Privacy, Information Privacy, Personally Identifiable Information, Regulatory Compliance, Data Security, Data Management, Data Sharing, Incident Response, Governance, Risk Management
Mixed · Course · 1 - 4 Weeks

Yonsei University
Skills you'll gain: Hospitality Management, Hospitality, Customer Service, Customer experience strategy (CX), Service Design, Healthcare Industry Knowledge, Expectation Management, Product Marketing, Service Management, Innovation, Customer experience improvement, Business Marketing, Marketing, Health Care, Capacity Management
Mixed · Course · 1 - 4 Weeks

University of Colorado System
Skills you'll gain: Autism Spectrum Disorders, Mental and Behavioral Health Specialties, Communication Disorders, Neurology, School Psychology, Patient Evaluation, Disabilities, Special Education, Pediatrics, Child Development, Rehabilitation, Diagnostic Tests, Clinical Assessment, Mental Health, Individualized Education Programs (IEP), Occupational Therapy, Psychological Evaluations
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Power Apps Component Framework, Microsoft Power Platform, Database Application, No-Code Development, Process Design, Business Process, Workflow Management, Microsoft 365, Data Modeling, Process Flow Diagrams
Beginner · Guided Project · Less Than 2 Hours

Tecnológico de Monterrey
Skills you'll gain: Calculus, Integral Calculus, Advanced Mathematics, Graphing, Digital pedagogy, Trigonometry, Mathematical Modeling, Mathematical Theory & Analysis, Algebra, Computational Thinking, Applied Mathematics, Derivatives
Mixed · Course · 3 - 6 Months
Duke University
Skills you'll gain: Spatial Analysis, Neurology, Human Learning, Psychology, Computational Thinking, Visual Impairment Education, Experimentation, Anatomy, Laboratory Research, Physiology, Biology, Magnetic Resonance Imaging
Beginner · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Machine Learning Algorithms, Real-Time Operating Systems, Big Data, Internet Of Things, Product Development, Data Preprocessing, Analytics, Embedded Software, Embedded Systems, File Systems, New Product Development, Data Analysis, Debugging, Model Based Systems Engineering, Wireless Networks, General Networking, Computer Engineering, Cybersecurity, IBM Cloud, Failure Analysis
Build toward a degree
Intermediate · Specialization · 3 - 6 Months

The Hong Kong University of Science and Technology
Skills you'll gain: Software Design Patterns, Software Architecture, Software Development Life Cycle, Software Design, Process Driven Development, Software Engineering, Quality Assurance, Systems Development, Systems Analysis, Object Oriented Design, Systems Design, Project Management, Project Planning, Unified Modeling Language
Intermediate · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Organizational Leadership, Team Motivation, Diversity and Inclusion, Innovation, Team Leadership, Initiative and Leadership, Personal Development, Leadership, Resilience, Team Management, Team Performance Management, Industrial and Organizational Psychology, Business Leadership, Leadership and Management, Decision Making, Self-Awareness, Coaching, Change Management, Psychology, Storytelling
Build toward a degree
Beginner · Specialization · 3 - 6 Months

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Relationship Building, Customer Inquiries, Teamwork, Communication, Time Management
Beginner · Professional Certificate · 3 - 6 Months