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There are 5 modules in this course
Do you have difficult people in your life? People who make you feel insecure, angry, or undermined? People who you seemingly can’t ever say the right thing to do and always criticise or trap you? These people might be in your home or work life but I am sure you will know some! Overcome Difficult People is a practical programme designed to help you easily and calmly deal with Games Players using assertiveness, honesty and disarming techniques. My goal is for you to feel happy, confident and in control even in difficult relationships and manipulative interactions.
This programme uses 100% practical tools and techniques to help you conquer difficult situations. We look at 20 different types of Games Players (most of whom I’m sure you will have met during your life) and then 6 practical methods to disarm them immediately and regain your confidence and control. Being in a conversation or relationship with a Games Player is very circular, frustrating, and often hurtful, so this course will help you break that loop and finally feel calm and free! That annoying neighbour who won’t stop criticising you, or the frustrating colleague who asks for constant advice and then tells you none of it will work….? Yep - they’re all in the Games Player theory!
Games Player theory is entertaining and memorable - investigating negative manipulative techniques like Poor Me, Blemish, Mine’s Better, Only Joking and Sulking, plus lots more. We look at family dynamics, aggression, and reasons why perfectly good people might play games… possibly even you do without realising! Then we detail exactly what you can say or do: like how to be Assertive, ways to live with these people comfortably, how to play the game back (and better!), and more. Every single videos uses real life examples and give practical tools you can use right away to regain control against manipulative conversations.
Chris Croft is an international speaker, and widely published author, who has been teaching Happiness, Leadership and Assertiveness to companies for over 20 years. He now combines his business and personal experience into a practical course about overcoming Difficult People. He's taught all over the world, as well as hundreds of thousands of people online, and has an entertaining and practical teaching style.
By discovering practical tools to overcome Difficult People, not only will you benefit from feeling calm, happy and in control, you’ll have finally worked out which people are toxic in your life, and why that one acquaintance always got under your skin. Say goodbye to stress, manipulation and unhappiness. This course WILL change your relationships at work and at home.... if you let it!
In this first section we look at the foundations of assertiveness - how it differs to aggression, when you might come into contact with situations requiring it, and the fundamental beliefs it is based on.
What's included
6 videos2 readings1 assignment
Show info about module content
6 videos•Total 29 minutes
Welcome•1 minute
Introduction•1 minute
Parent - Adult - Child•10 minutes
OK- Not OK•7 minutes
Aggression•9 minutes
Wrap Up•1 minute
2 readings•Total 20 minutes
OK orNot OK•10 minutes
Fight or Flight•10 minutes
1 assignment•Total 30 minutes
Understanding Assertiveness•30 minutes
Applied Assertiveness
Module 2•2 hours to complete
Module details
Before we look at the people who might need you to be assertive with them and why, let's build your confidence. Learn how to handle aggression, identify some key phrases/scripts which work every time, and master your self talk to feel confident and empowered.
What's included
3 videos6 readings1 assignment
Show info about module content
3 videos•Total 16 minutes
Handling Everyday Putdowns•3 minutes
Scripts - building your confidence•10 minutes
Escalating from the "one off" to challenging a habit•3 minutes
6 readings•Total 60 minutes
Outsmarting verbal aggression•10 minutes
Becoming assertive•10 minutes
Rewriting your scripts•10 minutes
Your Brain Doesn't Know What's Good for You•10 minutes
Being assertive in meetings•10 minutes
Optional - Assertiveness skills in detail•10 minutes
1 assignment•Total 30 minutes
Review your progress•30 minutes
What are game players?
Module 3•1 hour to complete
Module details
Let's understand what games players really are - how do they show up in family situations, why do they do it, and how do the logistics of the psychology work?
What's included
6 videos1 reading2 assignments
Show info about module content
6 videos•Total 12 minutes
Introduction•0 minutes
What's a Game•3 minutes
Within Families•2 minutes
Three Starting Positions•3 minutes
Why do people Play Games?•3 minutes
Wrap Up•0 minutes
1 reading•Total 10 minutes
Optional extra - Sociopaths or Psychopaths•10 minutes
2 assignments•Total 60 minutes
The difference between games and simple bad behavior•30 minutes
What are game players?•30 minutes
20 Games People Play
Module 4•2 hours to complete
Module details
This is the main section of the course - where we lay out all 20 Types of Games Players in detail. Understand different challenges you may face and see which are the most familiar to you.
What's included
22 videos5 readings1 assignment
Show info about module content
22 videos•Total 69 minutes
Introduction•2 minutes
Only Trying to Help•8 minutes
Yes But•4 minutes
Blemish•3 minutes
Let's You and Them Fight•5 minutes
Harried•2 minutes
Kick Me•4 minutes
Wooden Leg•2 minutes
Brown Stamp Collectors•5 minutes
Gold Stamp Collectors•1 minute
Only Joking•5 minutes
Schlemiel•3 minutes
Ain't it Awful•2 minutes
See what you made me do•1 minute
Now I've got you•3 minutes
Grudges•4 minutes
Sulking•3 minutes
If it weren't for you•3 minutes
Maybe = Yes•3 minutes
Mine's Better•2 minutes
Patronising•2 minutes
Statements that are Gamey•3 minutes
5 readings•Total 50 minutes
Games Players - overview of the triangle•10 minutes
Drama Triangles - for taking notes during the coming video•10 minutes
20 Games People Play•10 minutes
Gamey Statements•10 minutes
The Games You Play And Why•10 minutes
1 assignment•Total 30 minutes
Review your progress•30 minutes
Solutions to interacting with games players
Module 5•2 hours to complete
Module details
This final section lays out practical techniques you can use to disarm Games Players. Six options which can be extremely powerful and are surprisingly simple.
What's included
9 videos6 readings2 assignments
Show info about module content
9 videos•Total 23 minutes
Introduction•0 minutes
Option 1 - Withdraw•1 minute
Option 2 - Live With It•2 minutes
Option 3 - Remain Adult•3 minutes
Option 4 - Be Assertive•4 minutes
Option 5 - Expose the Game•3 minutes
Option 6 - Play the Game•5 minutes
Wrap Up•2 minutes
Conclusion•1 minute
6 readings•Total 60 minutes
Overcome Games Player•10 minutes
How to handle aggressive behaviour•10 minutes
Handle Games Players•10 minutes
Create An Action Plan•10 minutes
Instant guide to assertiveness•10 minutes
Refresher - everything in 8 minutes!•10 minutes
2 assignments•Total 60 minutes
Solutions•30 minutes
Review your progress•30 minutes
Earn a career certificate
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Chris Croft Training offers engaging and unique video training to learners across the globe. A Cambridge University graduate, engineer and manager, Chris Croft converted his career to training over 20 years ago, and for the past 10 years has been converting all his in person workshop knowledge to deliver online training as well. We pride ourselves on injecting fun and energy back into online training, and making things as practical and memorable as possible.
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