Chevron Left
Back to Customer Service Fundamentals

Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,870 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

OC

Aug 14, 2019

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

Filter by:

276 - 300 of 548 Reviews for Customer Service Fundamentals

By Kene O

•

Oct 26, 2020

So enlightening!!!!! Loved every bit of it!!!!

By Nisfiana N

•

Nov 10, 2022

helps me a lot to prepare my future career

By Abdullah A

•

Jun 16, 2020

Great course I learned a lot of new skills

By Jimoh M B

•

Sep 30, 2022

Good course and great learning materials

By Noah M

•

Sep 8, 2022

The delivery of CSF course was excellent

By Michal S

•

Nov 15, 2020

Great overview about work on Service Desk

By Akash C

•

Aug 12, 2020

It will be very helpful in my work filed.

By Soyinka O

•

Jul 31, 2020

This professional course earn the stress.

By Akane-Bony M

•

Jul 23, 2024

Excelente material, practicas y consejos

By Francis R

•

Dec 13, 2023

Extra Ordinary. Just looking like a WOW!

By Prasana K

•

Apr 21, 2021

Gained great knowledge from this course.

By B F

•

Jun 30, 2022

A good course. It works if you work it.

By malebo b

•

Mar 25, 2022

It was incitefull , i have learned alot

By onwukanjo e

•

Jan 16, 2022

Educating, insightful and understanding

By Rayees A L

•

Jun 15, 2020

Great fully satisfied with this course.

By James B

•

Mar 5, 2020

It's a great course on customer support

By Ekejiuba D

•

Nov 13, 2022

I enjoyed every lesson in this course.

By Stanley A R

•

Sep 30, 2019

Excellent course! Enjoyed it very much

By eldred i e

•

Sep 21, 2023

this course is awesome and intriguing

By Adam M

•

Sep 16, 2022

Very helpful and useful information.

By Damilola B

•

Sep 7, 2022

Very educative and empowering course

By Delvin J K

•

Jan 20, 2021

One of the Top course provided by IBM

By Mario S M

•

Oct 13, 2019

Very interesting. I liked it so much!

By Marco C

•

May 30, 2022

Highly recommended and professional!

By Mulalo R

•

Sep 7, 2021

Wonderful and well structured course