AI for Customer Experience equips professionals with the skills to design, deliver, and scale exceptional customer service using artificial intelligence. This course focuses on how AI is transforming customer interactions across support, engagement, and service operations - helping organizations respond faster, personalize experiences, and build long-term trust.
Customer Service with AI
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Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
AI-Powered Support Systems: Apply chatbots, virtual agents, and automation to deliver faster, more consistent customer support at scale.
Customer Data & Insights: Use AI analytics to understand customer behavior, sentiment, and intent for personalized experiences.
Service Optimization with AI: Improve response times, resolution quality, and workflows using AI-driven decision-making tools.
Ethical & Trusted AI in CX: Design responsible AI customer experiences that prioritize transparency, trust, and fairness.
Skills you'll gain
- Customer experience strategy (CX)
- Generative AI
- Customer Success Management
- Customer Service
- Customer Analysis
- Customer Engagement
- Customer Data Management
- Generative AI Agents
- AI Personalization
- Customer Relationship Building
- AI Product Strategy
- Artificial Intelligence and Machine Learning (AI/ML)
- Customer Insights
- Responsible AI
- Customer and Client Support
- Service Improvement
- AI Enablement
- Customer Retention
Details to know
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Recently updated!
January 2026
Assessments
8 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
There are 8 modules in this course
What's included
13 videos2 readings1 assignment4 plugins
What's included
9 videos2 readings1 assignment5 plugins
What's included
11 videos1 reading1 assignment6 plugins
What's included
8 videos1 reading1 assignment5 plugins
What's included
9 videos1 reading1 assignment4 plugins
What's included
8 videos1 reading1 assignment5 plugins
What's included
9 videos1 assignment5 plugins
What's included
10 videos1 reading1 assignment5 plugins
Instructor
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Status: Free TrialUniversity of Virginia Darden School Foundation
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Frequently asked questions
No. The course is designed for beginners and professionals, focusing on practical AI applications rather than coding.
You’ll learn through real-world use cases such as chatbots, virtual agents, sentiment analysis, and automated ticket handling.
Yes. You’ll explore industry-relevant tools like Zendesk, Freddy AI, Octane AI, and Rul.ai.
More questions
Financial aid available,