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Professional Skills: Giving Feedback

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Professional Skills: Giving Feedback

This course is part of multiple programs.

Instructor: Tyler Galarneau

Included with

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5 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

5 hours to complete

Flexible schedule

Learn at your own pace

5 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Listen for messages of identity to understand underlying perspectives
Develop a repertoire of effective responses to foster a growth mindset
Provide feedback that encourages continuous improvement and team growth

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

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Build your subject-matter expertise

This course is available as part of

When you enroll in this course, you'll also be asked to select a specific program.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 5 modules in this course

Deliver feedback that inspires growth. This course equips professionals with the mindset, tools, and strategies to provide effective, growth-oriented feedback in any setting.

Effective feedback is a vital part of workplace growth, but giving it well takes intention. Giving Feedback, led by Dr. Elissa Adame of ASU’s Hugh Downs School of Human Communication, teaches you how to craft feedback that builds trust, encourages development, and transforms fixed mindsets. Learn how to recognize messages of identity, tailor your communication, and build responses that motivate change. This course blends evidence-based frameworks with practical exercises to help you improve performance and morale across your team.

Module details

This module introduces the critical skill of listening for messages of identity, which are often subtle cues that reveal an individual's underlying beliefs about themselves and their capabilities. By understanding these messages, you will be better equipped to provide feedback that resonates deeply and fosters a growth mindset. This module will explore the causes and resources related to identity messages, guide you in discovering a learner's identity, and provide opportunities to practice and reflect on this essential listening skill.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Listening for messages of identity10 minutes

7 pluginsTotal 53 minutes

Listening for messages of identity: Causes and resources9 minutes
Listening for messages of identity: Discovering a learner's identity8 minutes
Practice the solution: Listening for message of identity10 minutes
Job aid: Fixed vs. growth mindset3 minutes
Reflect on the solution: Listening for messages of identity10 minutes
Listening for the difference: Key takeaways3 minutes
Apply the Solution: Reflect on your mindset10 minutes

In this module, you will learn to construct a diverse repertoire of responses that effectively promote a growth mindset. Moving beyond simply identifying identity messages, you will focus on crafting impactful feedback that encourages development and resilience. This module will delve into the causes and resources for building such a repertoire, guide you in creating responses for maximum impact, and provide practical exercises to help you develop and apply your own set of constructive responses.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Building a response repertoire10 minutes

7 pluginsTotal 57 minutes

Building a response repertoire: Causes and resources12 minutes
Building a response repertoire: Creating responses for impact9 minutes
Practice the solution: Building a response repertoire10 minutes
Job aid: The power of “yet”3 minutes
Reflect on the solution: Building a response repertoire10 minutes
Recognizing potential with words: Key takeaways3 minutes
Apply the solution: Create your response repertoire10 minutes

This module focuses on the crucial skill of shifting mindsets, both in yourself and in others. You will explore how to move individuals from a fixed mindset to a growth mindset, fostering an environment of continuous learning and development. The module will cover the causes and resources for mindset shifts, provide strategies for instilling a growth mindset, and offer opportunities to practice and reflect on these transformative techniques in various professional contexts.

What's included

1 assignment8 plugins

1 assignmentTotal 10 minutes

Quiz: Shifting mindsets10 minutes

8 pluginsTotal 65 minutes

Shifting trainees' mindsets: Causes and resources9 minutes
Shifting trainees' mindsets: Instilling a mindset for growth10 minutes
Practice the solution: Shifting mindsets10 minutes
Job aid: Reflecting on mindset3 minutes
Reflect on the solution: Shifting the mindset in new hires10 minutes
Changing someone’s mind: Key takeaways3 minutes
Apply the solution: Shift your mindset - Growing with peers10 minutes
Apply the solution: Shift your mindset - Dialoguing with direct reports10 minutes

This module integrates the skills learned in previous sections to focus on providing effective growth-mindset feedback. You will learn how to deliver feedback that not only addresses performance but also encourages personal and professional growth. The module will explore the causes and resources for growth-mindset feedback, guide you in encouraging team growth through feedback, and provide practical opportunities to practice and reflect on delivering impactful feedback over time.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Providing growth-mindset feedback10 minutes

7 pluginsTotal 67 minutes

Providing growth-mindset feedback: Causes and resources11 minutes
Providing growth-mindset feedback: Encouraging team growth via feedback10 minutes
Practice the solution: Provide growth-mindset feedback20 minutes
Job aid: Creating a culture of growth3 minutes
Reflect on the solution: Providing growth-mindset feedback10 minutes
Feedback to grow on: Key takeaways3 minutes
Apply the solution: Deliver feedback over time10 minutes

This concluding module includes an end-of-course survey to gather your valuable feedback and marks the official completion of the course, acknowledging your dedication to enhancing your feedback and communication skills.