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Mistakes to Avoid When Resolving Conflict

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Mistakes to Avoid When Resolving Conflict

This course is part of Navigating Difficult Conversations Specialization

Instructor: Madecraft

Included with

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3 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Recognize and avoid the most common listening mistakes that derail conflict resolution.
Manage your emotional responses to stay focused and constructive during difficult exchanges.
Apply inclusive, open-minded strategies to reach resolutions that hold up over time.

Skills you'll gain

Details to know

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This course is part of the Navigating Difficult Conversations Specialization

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There are 3 modules in this course

Conflict is inevitable in all parts of life. When it’s time to resolve those conflicts, it’s important to be equipped with the best tools and tactics.

In this course from conflict expert Lynne Hurdle, you'll learn how to avoid common mistakes when resolving conflict. you'll discover how to listen effectively, avoid judgment, how to respond appropriately, and how to overcome common obstacles. you'll also learn how to avoid making assumptions, the danger of not speaking up for yourself, and what happens when you try to force things forward with the unfortunate language choices. By eliminating these common mistakes you'll be more easily able to tame the stress and chaos that conflict creates in both business and personal life.

Module details

Your listening habits work fine under normal conditions, but when conflict enters the room, four deeply ingrained patterns quietly take over and block the understanding that resolution requires. In this module, you will identify the assumptions, interruptions, judgments, and tone reactions that most often derail conflict conversations and apply targeted strategies to replace each one, so you can stay genuinely present and move difficult conversations toward real understanding.

What's included

5 videos1 reading1 assignment1 discussion prompt

5 videosTotal 16 minutes

Resolve Conflict With Confidence2 minutes
Making Assumptions3 minutes
Interrupting Others4 minutes
Judging People and Ideas4 minutes
Tone Policing4 minutes

1 readingTotal 10 minutes

Why Your Brain Judges -- and What to Do About It in Conflict10 minutes

1 assignmentTotal 15 minutes

Listening is A Lot Harder Than You Think15 minutes

1 discussion promptTotal 10 minutes

Are You Keeping the Peace or Avoiding the Problem?10 minutes

Even when you are genuinely committed to resolving a conflict, the way you respond in the moment can quietly undo that commitment. In this module, you'll identify five common responding mistakes -- from getting pulled off course by your own thoughts to caving when you should stand firm -- and build a more intentional approach so your responses actively move conflict toward resolution instead of away from it.

What's included

5 videos3 readings1 assignment

5 videosTotal 12 minutes

Getting Diverted3 minutes
Name-calling2 minutes
Jumping to Solutions3 minutes
Aggressive Statements2 minutes
Giving in Too Much2 minutes

3 readingsTotal 30 minutes

Words That Wound: The Hidden Cost of Put-Down Language in Conflict10 minutes
Finding Your Assertive Voice: Why How You Say It Determines Whether You Get Heard10 minutes
Passivity Is Not Peace: Why Standing Up Is an Act of Respect10 minutes

1 assignmentTotal 15 minutes

Responding Is Easier Said Than Done15 minutes

Getting to a resolution feels like the finish line -- but the final stage of conflict is where some of the most costly and overlooked mistakes happen. In this module, you'll identify four resolution-stage mistakes that keep agreements from sticking and apply strategies for creating the psychological safety, cultural awareness, and open-mindedness needed to turn a surface-level settlement into something that genuinely lasts.

What's included

5 videos2 readings2 assignments2 discussion prompts

5 videosTotal 12 minutes

Shutting Down Ideas2 minutes
Leaving Out Culture3 minutes
"We've Always Done it This Way"2 minutes
Settling Too Soon3 minutes
Your Path Forward 2 minutes

2 readingsTotal 20 minutes

Culture Is Always in the Room: Why Conflict Resolution Cannot Afford to Ignore It10 minutes
Why the Same Conflict Keeps Coming Back and What Open-Mindedness Actually Does About It10 minutes