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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,632 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

DE

Dec 17, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

AW

Sep 20, 2022

A​ good way to get started in understanding the culture of Salesforce, the many uses of the software, and the vernacular related to both the software and sales.

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151 - 175 of 322 Reviews for Sales and CRM Overview

By Nelgim

•

Jul 4, 2022

It was quite informative.

By CHANHO L

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May 22, 2022

Submission of assignments

By Guenael B

•

Nov 23, 2022

Great under all aspects

By Faith M

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Sep 16, 2025

It was an eye opener.

By Thomas F J E

•

Sep 20, 2021

Excellent, intituive

By Michelle W

•

Nov 4, 2021

Excellent training.

By mawule a

•

Jan 4, 2025

le cours est super

By Jesus A M

•

Dec 19, 2022

a strong beginning

By Robert B

•

Mar 23, 2022

Great first course

By Mario V S

•

Jan 7, 2025

Excellent course!

By Glory E

•

Jan 29, 2024

Great Facilitator

By Clara B

•

Jan 29, 2023

Fantástico curso!

By Adam D R

•

Sep 26, 2021

very informative

By Herlin H

•

Apr 9, 2025

menambah wawasan

By Mastikawani B M

•

Nov 27, 2024

Well done. Tqvm.

By Bouazza B

•

Oct 29, 2024

Excellent course

By Ayooluwa E S

•

Mar 25, 2022

Self explanatory

By ADEMOLA O

•

May 24, 2021

very informative

By Manuel D R U

•

Oct 15, 2025

excelente curso

By Neide F

•

Oct 21, 2023

very insightful

By Diego M P C

•

Sep 24, 2023

Excelente curso

By Sandeep M

•

Oct 23, 2022

great learning

By Nene R

•

Feb 7, 2023

Great course.

By Ogunseye O

•

Dec 6, 2022

VERY EDUCATIVE