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Solución pacífica de conflictos. Menos gritos más acuerdos

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Solución pacífica de conflictos. Menos gritos más acuerdos

Instructor: Gabriela Reyes Villegas

Included with

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6 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

6 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Conceptos relacionados con el conflicto, el problema y la diferencia. Importancia de la comunicación verbal y no verbal en resolución de conflictos.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

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There are 6 modules in this course

Quien egresa será capaz de identificar y diferenciar los conceptos de conflicto, problema y diferencia en distintos contextos, así como analizar los conflictos reconociendo sus componentes, tipos, causas y fases. Además, podrán aplicar estrategias de mediación y negociación como herramientas para la solución pacífica de los conflictos, y emplear diversas técnicas de comunicación verbal y no verbal que favorezcan el diálogo y la escucha activa. De igual manera, desarrollarán la capacidad de gestionar conflictos de manera constructiva, promoviendo acuerdos y relaciones respetuosas, lo que contribuirá a la construcción de entornos más armónicos y empáticos.