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Professional Skills: Team Communication

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Professional Skills: Team Communication

This course is part of multiple programs.

Instructor: Tyler Galarneau

Included with

Learn more

6 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

5 hours to complete

Flexible schedule

Learn at your own pace

6 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Enhance group communication strategies
Strengthen team feedback practices
Build productive team cultures

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

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Build your subject-matter expertise

This course is available as part of

When you enroll in this course, you'll also be asked to select a specific program.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 6 modules in this course

Unlock the skills to collaborate effectively and communicate confidently within groups and teams. Learn practical strategies to foster a positive team culture, facilitate meetings, and give meaningful feedback.

Module details

This module delves into the foundational elements of building and sustaining highly productive team cultures. You will explore the various factors that contribute to a positive and effective team environment, learn strategies for fostering collaboration, and understand how to proactively address common challenges that can hinder team success. By the end of this module, you will be equipped to identify the characteristics of a strong team culture and implement practical steps to cultivate such an environment within your own teams.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Maximizing productive team cultures10 minutes

7 pluginsTotal 50 minutes

Maximizing productive team cultures: Causes and resources6 minutes
Maximizing productive team cultures: Creating an optimal team culture8 minutes
Practice the solution: Creating a positive team culture10 minutes
Job aid: Maximizing a productive team culture3 minutes
Reflect on the solution: Maximizing productive team cultures10 minutes
Maximizing productive team cultures: Key takeaways3 minutes
Apply the solution: Setting the team up for success10 minutes

Effective meetings are crucial for team productivity and decision-making. This module focuses on developing your skills as a meeting facilitator, enabling you to lead engaging, efficient, and outcome-driven discussions. You will learn how to prepare for meetings, manage group dynamics, ensure active participation, and guide your team towards clear objectives. By mastering these facilitation techniques, you will transform your meetings from time-consuming obligations into valuable opportunities for collaboration and progress.

What's included

1 assignment7 plugins

1 assignmentTotal 8 minutes

Quiz: Facilitating group meetings8 minutes

7 pluginsTotal 57 minutes

Facilitating group meetings: Causes and resources10 minutes
Facilitating group meetings: Running an effective meeting11 minutes
Practice the solution: Facilitating group meetings10 minutes
Job aid: How to facilitate an effective meeting3 minutes
Reflect on the solution: Facilitate group meetings10 minutes
Facilitating group meetings: Key takeaways3 minutes
Apply the solution: Growing as a facilitator10 minutes

Active listening is a cornerstone of effective communication and crucial for building strong team relationships. In this module, you will learn the principles and techniques of active listening, focusing on how to apply them within a team context. You will discover how to truly hear and understand your teammates, fostering trust, reducing misunderstandings, and improving overall collaboration. This module will equip you with the skills to become a more empathetic and effective communicator, benefiting both your individual interactions and team dynamics.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Using active listening with teams10 minutes

7 pluginsTotal 53 minutes

Using active listening with teams: Causes and resources6 minutes
Using active listening with teams: Practice your active listening11 minutes
Practice the solution: Using active listening with your team10 minutes
Job aid: The HURIER Model for Active Listening3 minutes
Reflect on the solution: Using active listening with teams10 minutes
Using active listening with teams: Key takeaways3 minutes
Apply the solution: Listening as a practice10 minutes

Conflict is an inevitable part of any team environment, but how it's managed can significantly impact team cohesion and productivity. This module provides strategies for reacting productively to conflicts, transforming potential disruptions into opportunities for growth and stronger relationships. You will learn to identify different conflict styles, understand the underlying causes of disagreements, and apply effective resolution techniques. By the end of this module, you will be able to navigate challenging conversations with confidence and foster a more harmonious and resilient team.

What's included

1 assignment7 plugins

1 assignmentTotal 8 minutes

Quiz: Reacting productively to conflicts8 minutes

7 pluginsTotal 58 minutes

Reacting productively to conflicts: Causes and resources7 minutes
Reacting productively to conflicts: Addressing group conflicts15 minutes
Practice the solution: Reacting productively to conflict10 minutes
Job aid: Strategy for conflict resolution3 minutes
Reflect on the solution: Reacting productively to conflicts10 minutes
Reacting productively to conflict: Key takeaways3 minutes
Apply the solution: Resolving conflict at work10 minutes

Constructive feedback is essential for individual and team development. This module focuses on the art of both giving and receiving feedback effectively within a group setting. You will learn how to deliver feedback that is clear, actionable, and supportive, as well as how to receive feedback openly and use it for personal and team improvement. This module will equip you with the skills to create a culture of continuous learning and growth within your team, enhancing performance and fostering a positive feedback loop.

What's included

1 assignment7 plugins

1 assignmentTotal 8 minutes

Quiz: Getting and giving group feedback8 minutes

7 pluginsTotal 61 minutes

Getting and giving group feedback: Causes and resources7 minutes
Getting and giving group feedback: Managing team efforts via feedback18 minutes
Practice the solution: Giving feedback to peers10 minutes
Job aid: Soliciting and giving feedback3 minutes
Reflect on the solution: Getting and giving group feedback10 minutes
Getting and giving group feedback: Key takeaways3 minutes
Apply the solution: Giving effective feedback10 minutes

This concluding module includes an end-of-course survey and information regarding course completion. Your feedback is invaluable in helping us improve our offerings and ensure future learners have an even better experience.