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There are 4 modules in this course
Strong teams are not built through supervision alone—they are built through intentional coaching, effective feedback, structured performance conversations, and continuous people development. In this course, you will learn how to coach employees for growth, conduct meaningful development discussions, manage underperformance with confidence, and create a team culture that drives accountability, motivation, and measurable improvement.
By the end of this course, you will be able to choose the right leadership approach between coaching, managing, and mentoring; deliver structured feedback using proven workplace frameworks; conduct goal-oriented coaching conversations using the GROW model; and convert performance reviews into actionable development plans. You will also learn how to diagnose performance issues, handle emotionally difficult conversations, build practical improvement plans, and use everyday feedback, recognition, and delegation techniques to sustain high-performing teams.
Designed with real workplace scenarios, templates, and coaching simulations, this course gives supervisors and managers immediately applicable tools to become stronger people leaders.
This module introduces the core concepts of people development by clarifying the differences between coaching, managing, and mentoring, building effective feedback skills, and cultivating a coaching mindset that supports employee growth and ownership.
What's included
20 videos4 readings4 assignments2 plugins
Show info about module content
20 videos•Total 134 minutes
What Makes Coaching Different? Goals, Roles & Mindsets •6 minutes
Mindset Shift Required for Coaching•4 minutes
Coaching vs. Managing vs. Mentoring: When to Use Each•10 minutes
Mindset Lens and When To Use Each•9 minutes
Matching the Approach to Employee Needs & Situations•5 minutes
Matching the Approach to Employee Needs & Situations - Part 2•4 minutes
Matching the Approach to Employee Needs & Situations - Part 3•7 minutes
Principles of Effective Feedback: Clarity, Timeliness, Neutrality •9 minutes
Combine All Three Principles•6 minutes
Constructing Feedback - SBII, COIN and AID & More •7 minutes
SBII, COIN and AID - Comparison•6 minutes
Putting It All Together- SBII, COIN and AID•5 minutes
Evaluating Real Feedback Examples for Impact •11 minutes
Rewrite Practice•4 minutes
The Coaching Mindset: Curiosity, Ownership & Growth •8 minutes
Structuring the Opening of a Coaching Conversation •8 minutes
How to Open Coaching Conversations •7 minutes
4 readings•Total 55 minutes
Glossary•10 minutes
Read more about Coaching, Mentoring, and Key Differences•15 minutes
Read more about Principles, Models, and Techniques for Effective Feedback•15 minutes
Read more about Developing a Coaching Mindset, Curiosity, and Emotional Intelligence•15 minutes
4 assignments•Total 105 minutes
Practice Quiz: Coaching vs. Managing vs. Mentoring•15 minutes
Practice Quiz: Feedback Frameworks•15 minutes
Practice Quiz: Coaching Mindset•15 minutes
Graded Quiz: Foundations of Coaching and Feedback•60 minutes
2 plugins•Total 15 minutes
Coaching Mindset Simulator•10 minutes
Quick Course Check-In•5 minutes
Structuring Performance and Development Conversations
Module 2•7 hours to complete
Module details
This module focuses on structuring high-quality performance and development conversations using proven models such as GROW, Individual Development Plans, performance reviews, and goal-alignment frameworks.
What's included
27 videos4 readings5 assignments1 plugin
Show info about module content
27 videos•Total 249 minutes
Overview of GROW: Goal, Reality, Options, Will•7 minutes
The 4 Stages of Grow•8 minutes
Applying Each Step to Real Employee Scenarios•11 minutes
Best Practices to Success•15 minutes
Designing High-Quality Questions for Each Stage •11 minutes
Questions for Each Stage•11 minutes
Power Phrases for Coaching Questions•6 minutes
Turning Feedback into Development Objectives •9 minutes
Examples: Turning Feedback into Development Objectives•11 minutes
Key Takeaway•4 minutes
Structuring Individual Development Plans (IDPs)•8 minutes
Support Required•14 minutes
Balancing Strengths, Gaps & Career Aspirations Part -1•8 minutes
Performance Gaps•4 minutes
Integrating the Three Inputs•7 minutes
Avoiding Pitfalls•8 minutes
Preparing for Performance Reviews Using Data•10 minutes
Root Cause Exploration with Data•11 minutes
Conducting Effective Check-In and Review Conversations •8 minutes
Structuring the Discussion•15 minutes
Introduction to OKRs and Team Alignment •8 minutes
OKR Examples•10 minutes
Cascading Goals Across the Organization•11 minutes
Benefits of Cascaded Goals•13 minutes
Collaborative Goal-Setting vs. Assigning Goals •7 minutes
The Collaboration Conversation•7 minutes
The Process of Collaborative Goal-Setting vs. Assigning Goals Part-3•6 minutes
4 readings•Total 60 minutes
Read more about Structuring Coaching with the GROW Model•15 minutes
Read more about Setting Clear, Actionable Goals from Feedback•15 minutes
Read more about Preparing, Structuring, and Managing Performance Reviews•15 minutes
Read more about Setting, Aligning, and Collaborating on Goals•15 minutes
5 assignments•Total 120 minutes
Practice Quiz: GROW Model•15 minutes
Practice Quiz: Development Planning•15 minutes
Practice Quiz: Performance Reviews•15 minutes
Practice Quiz: Goal Setting Frameworks & Alignment•15 minutes
Graded Quiz: Structuring Performance and Development Conversations•60 minutes
1 plugin•Total 10 minutes
Performance Dialogue Toolkit•10 minutes
Managing Underperformance and Difficult Conversations
Module 3•7 hours to complete
Module details
This module equips leaders to diagnose underperformance accurately, manage emotional dynamics, and conduct improvement and accountability conversations that balance support with clear expectations.
What's included
28 videos4 readings5 assignments1 plugin
Show info about module content
28 videos•Total 212 minutes
Applying the Skill–Will–Context Diagnostic Model •9 minutes
Context Barriers•9 minutes
Mixed Causes•9 minutes
Using Root Cause Analysis to Identify Barriers•8 minutes
AID & COIN Frameworks for Missed Commitments•7 minutes
Escalation Path•5 minutes
Distinguishing Excuses from Legitimate Barriers•8 minutes
Recovery Plan Model•6 minutes
Establishing Consequences and Next Steps •8 minutes
Monitoring and Check-Ins•8 minutes
4 readings•Total 60 minutes
Read more about Conflict Styles, Performance Diagnosis, and Contextual Factors•15 minutes
Read more about Using Data, Feedback, and IDPs to Drive Improvement•15 minutes
Read more about Managing Emotions, Building Safety, and Behavior-Focused Dialogue•15 minutes
Read more about Holding Teams Accountable While Maintaining Trust and Inclusion•15 minutes
5 assignments•Total 120 minutes
Practice Quiz: Diagnosing Underperformance•15 minutes
Practice Quiz: Improvement Plans•15 minutes
Practice Quiz: Managing Emotions•15 minutes
Practice Quiz: Conducting Accountability Conversations•15 minutes
Graded Quiz: Managing Underperformance and Difficult Conversations•60 minutes
1 plugin•Total 10 minutes
Coaching for Development Lab•10 minutes
Building a Culture of Continuous Improvement
Module 4•6 hours to complete
Module details
This module shifts focus from individual conversations to team-level systems, helping leaders embed feedback, recognition, learning, delegation, and reflection into everyday work practices.
What's included
21 videos4 readings5 assignments1 plugin
Show info about module content
21 videos•Total 180 minutes
The Power of Micro-Feedback in High-Performing Teams •9 minutes
Timing is the SuperPower•7 minutes
Tools to Integrate Daily Feedback Loops•9 minutes
Leader Rituals to Sustain the Loop•7 minutes
Encouraging Peer-to-Peer Feedback•6 minutes
Peer Feedback Scripts•10 minutes
Motivation Profiles: What Actually Drives People?•6 minutes
Board Infinity is a full-stack career platform, founded in 2017 that bridges the gap between career aspirants and industry experts. Our platform fosters professional growth, delivering personalized learning experiences, expert career coaching, and diverse opportunities to help individuals fulfill their career dreams. Board Infinity has successfully facilitated over 20,000 career transitions, marking a significant impact in the career development landscape.
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What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.