Transform how you connect with others by developing genuine empathic communication skills. You'll learn to distinguish between cognitive empathy (understanding others' perspectives) and affective empathy (sharing others' feelings)—and discover why AI chatbots like ChatGPT can simulate one but not the other. You'll master active listening techniques including paraphrasing, reflection, and validation that make people feel truly heard. And you'll practice the AARVR framework through realistic role-plays using ChatGPT as your conversation partner.

Cultivate Empathy: AI Chatbot Conversations

Cultivate Empathy: AI Chatbot Conversations
This course is part of multiple programs.


Instructors: Coursera Support
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What you'll learn
Classify cognitive vs. affective empathy in AI chatbot outputs and human conversations.
Apply paraphrasing and active-listening techniques in peer support conversations, practicing with real AI tools to refine your approach.
Demonstrate structured empathic listening through role-play exercises with documented reflection highlights.
Details to know

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March 2026
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