When you enroll in this course, you'll also be enrolled in this Specialization.
Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate
There are 4 modules in this course
Today’s managers are expected to lead teams through constant change, workplace conflict, stress, and uncertainty—while maintaining trust, productivity, and morale. In this course, you will develop the leadership capabilities required to guide teams confidently through transitions, resolve conflicts constructively, manage emotionally difficult situations, and build resilient, psychologically safe work environments.
By the end of this course, you will be able to communicate change with clarity, reduce resistance during uncertain situations, make better decisions when direction is unclear, and apply proven conflict resolution frameworks to individual and group disagreements. You will also strengthen emotional intelligence, learn practical stress and resilience strategies, and create team conditions that foster collaboration, inclusion, accountability, and psychological safety.
Built around realistic workplace cases, leadership simulations, conflict tools, and actionable frameworks, this course equips supervisors and managers with immediately usable techniques to lead teams steadily—even when pressure, ambiguity, and tension are high.
This module equips leaders to guide teams through change, uncertainty, and ambiguity by understanding change dynamics, communicating effectively, and maintaining alignment during transitions.
Ground Rules for High-Tension Conversations•8 minutes
How to Intervene Constructively When Conversations Derail•9 minutes
Strategies for Maintaining Psychological Safety•8 minutes
Understanding Cultural Dimensions and Their Influence on Conflict Styles•8 minutes
Strategies for Resolving Inter-Group Conflict•8 minutes
Addressing Conflict Related to DEI Issues (Microaggressions, Bias)•10 minutes
4 readings•Total 60 minutes
Read more about Conflict Modes, Styles, and Escalation at Work•15 minutes
Read more about Interest-Based Negotiation and Conflict Resolution Frameworks•15 minutes
Read more about Structuring and Managing Difficult Discussions•15 minutes
Read more about Cultural Dynamics, Intergroup Conflict, and Inclusive Resolution•15 minutes
5 assignments•Total 120 minutes
Practice Quiz : Conflict Styles•15 minutes
Practice Quiz : Conflict Resolution Frameworks•15 minutes
Practice Quiz : Facilitating Difficult Group Discussions•15 minutes
Practice Quiz : Managing Cross-Cultural & Inter-Group Conflict•15 minutes
Graded Quiz : Conflict Dynamics and Resolution•60 minutes
1 plugin•Total 10 minutes
Conflict Resolution Lab•10 minutes
Emotional Intelligence, Stress, and Resilience
Module 3•4 hours to complete
Module details
This module develops leaders’ emotional intelligence and resilience skills to manage stress, support team wellbeing, and foster long-term performance under pressure.
What's included
9 videos3 readings4 assignments1 plugin
Show info about module content
9 videos•Total 85 minutes
EQ Competencies for Leaders (Self-Awareness, Self-Regulation, Empathy)•8 minutes
Identifying Emotional Triggers in Work Scenarios•9 minutes
Regulation Strategies for Constructive Responses•9 minutes
Recognizing Early Signs of Overload & Burnout•9 minutes
Psychological Safety, Inclusion, and High-Performing Teams
Module 4•5 hours to complete
Module details
This module focuses on creating psychologically safe, inclusive, and high-performing teams capable of collaboration, ethical decision-making, and sustained success.
What's included
12 videos5 readings5 assignments1 plugin
Show info about module content
12 videos•Total 111 minutes
What Psychological Safety Is & Isn’t•11 minutes
Observable Indicators of Safety & Unsafety•9 minutes
Interventions That Restore Safety•9 minutes
Facilitating Collaboration During Conflict or External Pressure•9 minutes
Decision-Making Structures for Joint Problem-Solving•10 minutes
Communication Structures That Reduce Friction•9 minutes
Board Infinity is a full-stack career platform, founded in 2017 that bridges the gap between career aspirants and industry experts. Our platform fosters professional growth, delivering personalized learning experiences, expert career coaching, and diverse opportunities to help individuals fulfill their career dreams. Board Infinity has successfully facilitated over 20,000 career transitions, marking a significant impact in the career development landscape.
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.