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There are 5 modules in this course
Effective management starts with mastering yourself and building strong, high-performing teams. In this course, learners develop essential management skills to create, launch, and lead teams while communicating clearly and confidently across organizational levels. Through practical frameworks and real-world scenarios, learners explore what managers actually do, how to align intent with impact, and how to prevent miscommunication in fast-paced work environments. The course emphasizes active listening, structured communication techniques such as I-messages, and strategies for navigating conflict productively. Learners will also practice using reflective journaling, feedback frameworks, and team management tools to strengthen collaboration and performance. By the end of the course, learners will be able to lead teams effectively, manage interpersonal dynamics, and respond to workplace challenges with confidence. This course is ideal for aspiring managers, team leads, and professionals seeking to improve leadership, communication, and conflict management skills.
In this module, you will be introduced to the skills and tools needed to create and launch teams and communicate clearly and professionally with direct reports, peers, and those above you on the organizational chart.
What's included
5 videos1 reading
Show info about module content
5 videos•Total 23 minutes
Welcome to Principles of Management•2 minutes
Management: Easy to Understand, Hard to Do•4 minutes
Why Do Managers Matter?•6 minutes
Are Good Managers Born or Made?•7 minutes
What Do Managers Actually Do?•4 minutes
1 reading
What Managers Do: Resources•0 minutes
Create & Launch Your Team
Module 2•1 hour to complete
Module details
What's included
6 videos1 reading1 discussion prompt
Show info about module content
6 videos•Total 35 minutes
Managing Teams•7 minutes
Creating Successful Teams•6 minutes
Team Management•5 minutes
Performance Spirals•9 minutes
(Optional) Onboarding•4 minutes
Launching Successful Teams•4 minutes
1 reading
Team Creation, Launch, & Management•0 minutes
1 discussion prompt•Total 5 minutes
Launching Successful Teams•5 minutes
Preventing Miscommunications
Module 3•27 minutes to complete
Module details
What's included
5 videos
Show info about module content
5 videos•Total 27 minutes
Intent Vs. Impact•6 minutes
Competent & Likeable•7 minutes
Align Short-Term Actions with Long-Term Intentions•3 minutes
The Tortilla Method•5 minutes
But Don't You Think...•7 minutes
Listening
Module 4•1 hour to complete
Module details
What's included
4 videos2 readings
Show info about module content
4 videos•Total 29 minutes
Why Listen?•8 minutes
Tips to Overcome Listening Challenges•8 minutes
Pretending Does Not Work•9 minutes
How to Use the Journals as Scaffolding for Learning and the Final Project•4 minutes
2 readings•Total 30 minutes
Listening•10 minutes
Journal Prompt for Listening•20 minutes
Responding to Conflict Productively
Module 5•2 hours to complete
Module details
What's included
10 videos3 readings1 assignment
Show info about module content
10 videos•Total 61 minutes
Affective & Task Conflict•6 minutes
Conflict Positions•5 minutes
How to Choose a Productive Conflict Response•6 minutes
Leading During Group Conflicts•5 minutes
Assertive Speaking•5 minutes
Not So Funny•5 minutes
The I-Message: What It Is and What It Is Not•8 minutes
The I-Message: Common Errors & Questions•8 minutes
De-escalation•6 minutes
The Fact Is …•8 minutes
3 readings•Total 25 minutes
Conflict Survey•10 minutes
Responding to Conflict Productively: Resources•0 minutes
Journal Prompt for Responding to Conflict Productively•15 minutes
1 assignment•Total 12 minutes
Introduction to Management: Communicating with Direct Reports & Teams•12 minutes
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The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
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To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.