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Professional Skills: Perspective-Taking

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Professional Skills: Perspective-Taking

This course is part of Professional Skills: Strategic Thinking Specialization

Instructor: Tyler Galarneau

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Actively listen to understand and appreciate diverse perspectives to foster empathy.
Utilize influence effectively to make compelling appeals and encourage desired outcomes.
Apply logic models and game theory principles to discover and evaluate various options in complex scenarios.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the Professional Skills: Strategic Thinking Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Build empathy, reduce bias, and drive better outcomes by learning how to see through others’ eyes. This course teaches professionals how to take multiple perspectives to influence decisions and strengthen collaboration.

Module details

This module focuses on developing your ability to actively listen and understand diverse viewpoints. You will explore the underlying causes of different perspectives and learn disciplined listening techniques to foster empathy. By engaging with practical exercises and reflective activities, you will gain the skills to better interpret others' intentions and build stronger interpersonal connections.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Listening for others' perspectives10 minutes

7 pluginsTotal 47 minutes

Listening for others' perspectives: Cause and resources5 minutes
Listening for others' perspectives: Disciplined listening to form empathy6 minutes
Practice the solution: Disciplined listening10 minutes
Job aid: The ladder of inference3 minutes
Reflect on the solution: Listening for others' perspectives10 minutes
Taking others into consideration: Key takeaways3 minutes
Apply the solution: Using disciplined listening to establish empathy10 minutes

In this module, you will learn how to effectively use your influence to make compelling appeals and encourage desired outcomes. We will explore strategies for exerting influence in conversations, appealing to others' perspectives, and encouraging behavioral changes. Through practical application and reflection, you will develop the confidence to advocate for your ideas and build consensus.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Using your influence to make appeals10 minutes

7 pluginsTotal 47 minutes

Using your influence to make appeals: Cause and resources5 minutes
Using your influence to make appeals: Exerting influence in conversation6 minutes
Practice the solution: Appealing to another’s perspective10 minutes
Job aid: Asserting control over your calendar3 minutes
Reflect on the solution: Using your influence to make appeals10 minutes
Building a sense of understanding: Key takeaways3 minutes
Apply the solution: Encouraging changes in behavior or decisions10 minutes

This module will equip you with the analytical tools to discover and evaluate various options in complex scenarios using logic models and game theory. You will learn to model different situations, understand the implications of various choices, and develop strategies for overcoming disadvantages. This will enhance your problem-solving and decision-making capabilities by enabling you to think critically and strategically.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Discovering options with logic models10 minutes

7 pluginsTotal 48 minutes

Discovering options with logic models: Cause and resources5 minutes
Discovering options with logic models: Modeling game theory for options7 minutes
Practice the solution: Evaluate a situation using game theory10 minutes
Job aid: Tactics for overcoming disadvantages3 minutes
Reflect on the solution: Discovering options with logic models10 minutes
Thinking in someone else’s shoes: Key takeaways3 minutes
Apply the solution: Discovering options with logic models10 minutes

This concluding module ensures that all necessary steps are taken to finalize your learning experience and acknowledge your achievements. It also includes an end-of-course survey, confirming your course completion. This module