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Professional Skills: Resolving and Transforming Conflict

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Professional Skills: Resolving and Transforming Conflict

This course is part of Professional Skills: Conflict Management and Negotiation Specialization

Instructor: Tyler Galarneau

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Respond effectively to conflict by understanding its causes and resources.
Explore cooperative solutions through thoughtful responses and purposeful questions.
Follow through on solutions with honesty and humility to transform conflict.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is part of the Professional Skills: Conflict Management and Negotiation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Master the final and most crucial stages of conflict management: resolution and transformation. This course helps you turn conflict into collaboration by applying clear communication, creative problem-solving, and follow-through strategies.

Getting through conflict is only half the battle — resolving it is where the real transformation begins. Resolving and Transforming Conflict, developed by ASU’s Sandra Day O’Connor College of Law, gives you the frameworks and tools to create cooperative, lasting solutions. This course builds on conflict awareness and management skills to help you follow through with strategies that promote trust, accountability, and change. You’ll explore real-world tactics for responding thoughtfully, brainstorming collaboratively, and applying practical solutions that are applicable in any workplace setting. Whether you’re addressing individual disputes or team-wide issues, you’ll develop the confidence to lead with integrity, respond clearly and resolve fairly.

Module details

This module introduces you to the fundamental aspects of conflict, helping you understand its various causes and the resources available for effective resolution. You will learn practical strategies for responding to conflict in a constructive manner, focusing on how to de-escalate situations and foster positive outcomes. By the end of this module, you will be equipped with the initial tools to approach disagreements with confidence and skill.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Responding to conflict10 minutes

7 pluginsTotal 45 minutes

Responding to conflict: Causes and resources5 minutes
Responding effectively to conflict4 minutes
Practice the solution: Responding effectively to conflict10 minutes
Job aid: Responding effectively to conflict3 minutes
Reflect on the solution: Responding to conflict10 minutes
Respond to problems and offer thoughtful responses: Key takeaways3 minutes
Apply the solution: Responding to conflict10 minutes

Building on the foundational understanding of conflict, this module delves into the art of exploring cooperative solutions. You will discover how to shift from adversarial positions to collaborative problem-solving, emphasizing thoughtful responses and purposeful questioning. This module will guide you in transforming conflict into opportunities for mutual understanding and shared success, enhancing your ability to work with others towards common goals.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Exploring cooperative solutions10 minutes

7 pluginsTotal 45 minutes

Exploring cooperative solutions: Causes and resources5 minutes
Exploring cooperative solutions: Cooperating to transform conflict4 minutes
Practice the solution: Cooperating to transform conflict10 minutes
Job aid: Cooperating to transform conflict3 minutes
Reflect on the solution: Exploring cooperative solutions10 minutes
Offer thoughtful responses, ask purposeful questions: Key takeaways3 minutes
Apply the solution: Exploring cooperative solutions10 minutes

The final module focuses on the critical step of following through on conflict solutions with honesty and humility. You will learn how to sustain positive changes, build trust, and ensure that agreed-upon resolutions are implemented effectively. This module emphasizes the importance of accountability and integrity in maintaining healthy relationships and preventing future conflicts, empowering you to achieve lasting peace and productivity.